ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they
store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?
multiple slave hard disk adapter
Which power mode should be used by a laptop so that all the data is saved, all the applications the user was
working on are left open, and there is no power used by the laptop?
Left on with no power mode
When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the
next step during the boot sequence?
*BIOS reads the MBR.
NTDETECT.COM is used to detect any installed hardware.
NTDLR reads the registry files.
The WINLOGON.EXE program is started.
A user is reporting that a new external hard drive is defective. The laptop will allow access to the drive at
times, and then will report that the drive cannot be found. Upon an initial examination of the laptop, it is
discovered that the user has ten USB devices connected to the laptop.
What is the best quick solution to this problem?
*Remove all the peripherals except the hard drive and observe the results.
Move the laptop to another location and observe the results.
Replace the power adapter and observe the results.
Replace the USB hub and observe the results.
Flash the BIOS on the laptop and observe the results.
Refer to the exhibit. Which type of removable media is depicted?
USB optical drive
Refer to the exhibit. Which sequence of steps describes the printing process used by a laser printer?
Where can a user change the idle time after which a laptop will switch to standby mode?
Right-click the desktop, then click Power Modes > Standby.
Right-click My Computer, then click Properties > Hardware > Device Manager > ACPI.
*Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.
Left-click Start > All Programs > Accessories > System Tools > Power Management.
What is the default subnet mask for a Class A network?
When installing the Windows XP operating system, a technician is given a choice of file systems to use. If
security is a requirement, which file system should be chosen?
A technician is asked to configure the time the system must be idle before the hard disk spins down on all the
Windows-based laptops in the company. The technician configured the power options in Windows but it
appears to have no effect. Where should the technician look to enable power management?
Which three things should be investigated first when troubleshooting a printer? (Choose three.)
corrupt print driver
*out of paper
*operating system compatibility
A technician is having trouble with laptops that keep overheating. What preventive maintenance procedure
can be performed on the laptops to reduce this problem?
Regularly replace the laptop battery.
Encourage users to run the laptop from the battery more often.
Encourage users to run the laptop from the AC adapter more often.
Remove and clean the CPU.
*Clean the air vents.
Replace the fan.
The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a
Microsoft Update website
printer installation disk
Windows Device Manager
Windows hardware profiles
When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to
network devices. Which class of IP addressing is being used to send these messages?
A user has been writing data to a USB flash memory drive. What should the user do before removing the
Shut down the computer.
*Click on the Safely Remove Hardware icon in the system tray then on the device.
Right-click on the drive in My Computer, then click on Remove Drive .
Remove the power to the drive.
Refer to the exhibit. Which two port types are shown in the graphic? (Choose two.)
Which three rules increase the level of password strength? (Choose three.)
Passwords should never expire.
*Passwords should be a combination of letters and numbers.
Passwords should combine a user's special dates and initials so they can be alphanumeric.
*Passwords should be changed by the user after specific periods of time.
*Password expiration and lockout policies should be clearly defined.
Passwords should be short to reduce the chances of users forgetting them.
Which two types of connectors can be found on DVI cables? (Choose two.)
Refer to the exhibit. Which three status LEDs are shown in the graphic? (Choose three.)
*power on status
Which two interface types make it possible to attach different external components to laptops and desktops
without powering the computer off? (Choose two.)
A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What
is one way this failure is indicated?
The computer automatically boots into Safe Mode and displays a warning on the screen.
The screen flashes with a red background and displays a warning message.
*The computer emits a pattern of beeps indicating the failing device.
The computer returns an error message indicating the I/O address of the failing device.
Which type of power connector is used to connect devices such as optical drives and hard drives?
What characterizes a DDoS attack?
*Many hosts participate in a coordinated attack.
Infected computers are called Daemons.
It is easy to identify the source of the attack.
All hosts must be in the same geographic area.
A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the
floppy drive light remains lit constantly. What is most likely the cause of the problem?
The new floppy drive is faulty.
*The ribbon cable is installed incorrectly.
The jumper settings are set incorrectly for the floppy drive.
The floppy drive has been disabled in the BIOS.
Which type of cable standard uses a 9-pin connector and supports data rates in excess of 800 Mbps?
A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and
diagnostic utilities. Where would the technician set the boot order for the PC?
Which two general precautions should be taken before replacing any non-hot-swappable laptop component?
*Disconnect the power cord.
Keep any component in a plastic bag until installation.
*Remove any batteries.
Use carpets in cool areas.
Wear rubber-soled shoes to work with the computer.
A computer can access devices on the same network but can not access devices on other networks. What is
the probable cause of this problem?
The cable is not connected properly to the NIC.
The computer has an invalid IP address.
The computer has an incorrect subnet mask.
*The computer has an invalid default gateway address.
What is the purpose of an IRQ?
Perform input/output between the CPU and peripherals.
Establish peer-to-peer communication between devices and software.
*Request information from the CPU.
Access the computer RAM for reading and writing.
Which protocol adds security to remote connections?
What is the logical topology used for the Ethernet architecture?
What are the four levels in the TCP/IP reference model.
HTTP, FTP, Telnet, SSH
TCP, IP, DNS, DHCP
*application, transport, internet work, network interface
application, presentation, session, transport
physical, data link, network, transport
Which type of scanner generally has high costs but produces top-quality images?
When calculating the total cost of ownership of a printer it is necessary to consider the cost of the
consumables. Which two consumables are associated with an inkjet printer? (Choose two.)
Which network device uses a MAC address table to segment the network?
Where in Windows XP can the shutdown, hibernate, and standby modes be configured?
*Start > Control Panel > Power Options
Start > Control Panel > Administrative Tools
Start > Control Panel > Power Modes
Start > Control Panel > System
Which protocol dynamically assigns IP addresses to network devices?
Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop?
*Reboot the laptop.
Reinstall the operating system.
*Disconnect the peripherals.
Have the customer verify the problem.
Call a level-2 technician.
Why do mobile devices such as laptop computers use specially designed CPUs?
*They consume less power.
They are smaller.
They are lighter.
They require customized cooling mechanisms.
What characterizes spoofing?
*Making data appear to come from a source other than the actual source.
Sending abnormally large amounts of data to a remote server to prevent user access to the server services.
Intercepting or inserting false information in traffic between two hosts.
Sending bulk e-mail to individuals, lists, or domains intending to prevent users from accessing e-mail.
A company uses a single computer to receive and test all Windows updates. When the most recent update
was installed, several programs failed. What is the first course of action that a technician should attempt to
remove the update?
*Run a System Restore from the last restore point.
Use the Add or Remove Hardware applet in the Control Panel to remove the update.
Restore the hard drive from the last system backup.
Use the Recovery Console to restore the operating system.
Which Windows tool should be run before upgrading the operating system?
A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the
server, the administrator notices repeated, larger than normal pings to the server. What is the name of this
type of attack?
*ping of death
When installing a network adapter into a client computer, a technician notices that the contacts on the
adapter need to be cleaned. Which solution should the technician use to clean the contacts?
slightly abrasive cleanser
A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The
requested technician is away from the office for the next hour. What is the best way to handle this call?
Refer the angry customer to a supervisor.
Advise the customer that the requested technician is out of the office and insist on trying to resolve the
*Make an offer to help the customer immediately, and advise the customer that otherwise the requested
technician will call *the customer back within two hours.
Ignore the request for the specific technician by walking through a step-by-step process with the customer in
an attempt to refocus the customer and solve the problem.
A customer is angry and calls to complain that the service scheduled on his computer took longer than
expected. The technician reviews the work order and notices that the service was performed by a new
employee. How should the technician respond?
Verify that the computer is working properly now.
*Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the
Explain that the repair technician sent to perform the repair is inexperienced.
Put the customer on hold until a supervisor is available.
In the event of a catastrophic system or hardware failure, which Windows XP utility provides a framework for
saving and recovering the operating system?
Emergency Repair Disk (ERD)
*Automated System Recovery (ASR)
Windows Recovery Manager (WRM)
Automated Windows Recovery (AWR)
System Restore (SR)
Which three benefits are gained by networking computers? (Choose three.)
decreased need of personal training
*fewer peripherals needed
decreased computer-to-user ratio
*lower cost licensing
increased user specialization
*increased communication capabilities
ABC Company wants to configure laptops to automatically power components off to improve battery life.
Which power management control can be used to accomplish this?
A technician needs to configure the hard drive on a computer so that there appears to be one drive for the
operating system and four drives for data from different applications. How can the hard drive be configured
to provide this perception?
Create five primary partitions.
Create one extended partition with five logical drives within it.
Create one primary partition and an extended partition with four logical drives within it.
Create five extended partitions.
Create one logical partition with five primary partitions within it.
*Create one primary partition and one logical partition with four logical drives within it.